INSTRUMENT
REPAIRS / RETURNS
IMPORTANT
ANNOUNCEMENT CONCERNING ALL INSTRUMENT REPAIRS AND RETURNS
As part of our commitment to Quality we, at PSM,
constantly seek ways of improving our customer service.
- One
of the ways we can increase effectiveness is by introduction of a new “Instrument
replacement” initiative enabling instrument returns and repairs to be
handled quickly and efficiently.
- This
initiative offers customers a speedy service for all standard instrument
repairs and warranty returns, by providing a fully guaranteed service
exchange instrument, based on standard published prices.
- It
removes the need for the many time-consuming procedures, which often prevent
fast turn around of repairs. Such problems as transport delays; detailed
fault reporting which often require lengthy machining & investigation;
Health and Safety rules which require decontamination documents;
delays in receiving authority to proceed.
– These can all prevent the fast return of vital instruments to
their duty.
- Customers
who wish to return an instrument for any reason should first contact
the Sales Department, who will take the details and in most cases can
immediately arrange for the production of a suitable exchange unit.
- The
simple procedure is as follows:
- Contact
may be by Telephone, fax or email.
- The
Sales department will require the serial number and model code of the
faulty unit
- A
Purchase Order number must be advised.
- Sales
will give the Customer a RETURNS VALIDATION NUMBER. (RVN) to be
used on any subsequent correspondence and, most important, to identify the
faulty unit (On the outside of the packing), when it is later returned.
- Despatch
of a fully guaranteed exchange instrument to the original specification
(or current production equivalent) will be arranged as soon as possible.
For most standard instruments and many stock items a FASTRACK service
will be provided at no extra cost.
- A
full value invoice will accompany the goods and a “no quibble”
fixed value credit is issued immediately the old or faulty instrument is
received at our works.
- Detailed
information is contained in our separate Terms
and Conditions.
Download
RVN form in Microsoft Word for Windows format 18Kb
