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psm instrumentation ltd

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Quality PolicyISO9001 quality system appoved

PSM Instrumentation Ltd is committed to total customer satisfaction, and compliance with regulatory bodies at all times, at maximum effectiveness.

Every employee is charged with the responsibility to meet or exceed customer expectations and continually improve the quality in keeping with our objectives.

Employee development through involvement, training and effective communications is essential in maintaining the satisfaction of its customers.

By continuing to improve the ways we treat our customers, employees, and vendors, we will contribute to the mutual business and personal success of all.

Quality Objectives

To fully realize this commitment our top Management has set the following Quality objectives as a cornerstone of our Quality Management System. 

 

Understand our markets and customer needs and expectations and continuously improve our service to facilitate growth

Develop our technology and infrastructure continuously in order that we may offer the latest available technology to meet our customers’ expectations and the ever changing demands of the market place 

Provide a high level of service to our customers with as minimum cause for complaint as possible 

Ensure that when complaints are received, they will be attended to in a timely manner with a view to eliminate the root cause and prevent recurrence 

Maintain a healthy constructive work environment that enables personnel to produce optimal output 

Continually comply with the requirements of ISO 9001:2000 and improve the effectiveness of our Quality Management System 

 
To achieve our objectives, it is imperative that all staff understand our Quality Policy, and know that providing a Quality Service is vital for the survival of our company in today’s competitive environment.
If you require any information regarding our quality system or product approvals please contact our Quality Assurance Manager James Spenceley at the address below or email: james@psm-sensors.co.uk  
PSM Instrumentation Limited , Burrel Road, Haywards Heath, W Sussex RH16 1TW UK
Phone: 44 (0) 1444 410040    Fax: 44 (0) 1444 410121

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